Reporting to the Helpdesk Supervisor, the IT Systems Support 3 works collaboratively with all departments throughout the organization to ensure the smooth operation of IT related equipment and software.
This position is expected to follow through on support requests, changes, and projects as necessary to ensure customer support standards are met or exceeded.
Job Responsibilities:
Identifies and procures the hardware and software needed to satisfy user requirements
Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives.
Loads appropriate software packages such as operating systems, networking components and office applications
Assists in the customization and adaptation of existing programs to meet user requirements.
Provides telephone, in-person and online support to end-users.