Job Description
We are seeking a dependable and technically proficient IT Support Technician to provide hands-on technical assistance and support to end users in a remote environment. This role focuses on troubleshooting, maintaining IT systems, and ensuring seamless operation of hardware, software, and network resources. The ideal candidate is detail-oriented, customer-focused, and capable of resolving technical issues efficiently.
Key Responsibilities
- Provide technical support via phone, email, chat, and remote access tools
- Diagnose and resolve hardware, software, and system-related issues
- Install, configure, and maintain computer systems and applications
- Assist with user account setup, password resets, and access management
- Support network connectivity, VPN access, and remote desktop environments
- Document technical issues, solutions, and procedures in ticketing systems
- Escal...