IT Support Technician (La Moraleja)

What You’ll Do

• Ticket Management: Receive, manage, and resolve IT-related tickets through ServiceNow, ensuring efficient resolution within defined SLAs.
• Collaboration: Work closely with second-line support engineers and external vendors (DELL, Canon, A1) to escalates complex issues and ensures resolution.
• Communication: Collaborate with both internal and external stakeholders, coordinating solutions for various IT challenges.
• Knowledge Sharing: Contribute to improving the support environment by maintaining a knowledge base, sharing best practices, and collaborating with the global IT team within ASSA ABLOY Group IT.
• Continuous Improvement: Work to improve overall support processes and share suggestions for enhancing the user experience, increasing the efficiency of IT services.

Your Profile

• Completed education in Business Informatics or a similar technical field. ...