It Support Technician (La Moraleja)
A
Assa Abloy
📍 yebes, kingdom of spain, Spain
Job Description
What You’ll Do
¿Quiere presentar una candidatura? Asegúrese de que su CV está actualizado y luego lea atentamente las siguientes especificaciones del puesto antes de solicitar.
Ticket Management:
Receive, manage, and resolve IT-related tickets through ServiceNow, ensuring efficient resolution within defined SLAs.
Collaboration:
Work closely with second-line support engineers and external vendors (DELL, Canon, A1) to escalates complex issues and ensures resolution.
Communication:
Collaborate with both internal and external stakeholders, coordinating solutions for various IT challenges.
Knowledge Sharing:
Contribute to improving the support environment by maintaining a knowledge base, sharing best practices, and collaborating with the global IT team within ASSA ABLOY Group IT.
Continuous Improvement:
Work to improve overall support processes and share suggestions for enhancing the user experience, increasing the efficiency of IT serv...
¿Quiere presentar una candidatura? Asegúrese de que su CV está actualizado y luego lea atentamente las siguientes especificaciones del puesto antes de solicitar.
Ticket Management:
Receive, manage, and resolve IT-related tickets through ServiceNow, ensuring efficient resolution within defined SLAs.
Collaboration:
Work closely with second-line support engineers and external vendors (DELL, Canon, A1) to escalates complex issues and ensures resolution.
Communication:
Collaborate with both internal and external stakeholders, coordinating solutions for various IT challenges.
Knowledge Sharing:
Contribute to improving the support environment by maintaining a knowledge base, sharing best practices, and collaborating with the global IT team within ASSA ABLOY Group IT.
Continuous Improvement:
Work to improve overall support processes and share suggestions for enhancing the user experience, increasing the efficiency of IT serv...