IT Support Technician (Desktop Focused)
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Sky Systems, Inc. (SkySys)
📍 baie d'urfé, montreal (administrative region), Canada
Job Description
Transform your career as an IT Support Technician focusing on desktop solutions. Your expertise in troubleshooting and fixing hardware will play a crucial role in user support.
We are looking for someone with 3–5 years of experience in IT infrastructure field support, capable of addressing hardware, software, and operating system challenges. This role blends technical skills with customer engagement, ensuring a smooth IT experience for users.
Key Responsibilities:
• Provide desk-side support for hardware and OS issues
• Install and troubleshoot desktops and printers
• Conduct smart-hand support for networking peripherals
• Manage issues using ticketing tools like ServiceNow
• Collaborate with customers while following security protocols
Requirements:
• 3–5 years in desktop or IT support
• Associate Degree in Electronics preferred
• CompTIA A+ or similar certification beneficial
• Must handle equipment weighing up to 50 lbs
• Strong communication s...
We are looking for someone with 3–5 years of experience in IT infrastructure field support, capable of addressing hardware, software, and operating system challenges. This role blends technical skills with customer engagement, ensuring a smooth IT experience for users.
Key Responsibilities:
• Provide desk-side support for hardware and OS issues
• Install and troubleshoot desktops and printers
• Conduct smart-hand support for networking peripherals
• Manage issues using ticketing tools like ServiceNow
• Collaborate with customers while following security protocols
Requirements:
• 3–5 years in desktop or IT support
• Associate Degree in Electronics preferred
• CompTIA A+ or similar certification beneficial
• Must handle equipment weighing up to 50 lbs
• Strong communication s...