Job Description
JOB DESCRIPTION
IT Support Technician
Department
Information Technology (IT)
Reporting To
IT Coordinator / IT Lead
Role Purpose
To provide first-level IT support by ensuring all computer hardware, user devices, printers, networking equipment, and basic software remain operational across the organization.
The role focuses on day-to-day execution, installation, maintenance, asset management, and user support while escalating technical, infrastructure, cybersecurity, and strategic matters to the IT Lead.
Key Responsibilities
1. End User Support
• Provide first-level technical support to employees..
• Troubleshoot basic computer and software issues..
• Assist users ...