IT Support Technician at TekWissen
T
The Toronto-Dominion Bank (Canada)
📍 toronto, on, Canada
Job Description
TekWissen is seeking an IT Support Technician to provide essential technical assistance from Ann Arbor, Michigan. Deliver first-level support through multiple channels and resolve various IT issues efficiently.
In this temporary role, you will engage with clients through phone, email, chat, and the ticketing system. Your primary responsibility is to diagnose and resolve hardware, software, and network challenges while logging and managing incidents effectively. This position emphasizes rapid resolution and customer satisfaction, making it crucial in maintaining seamless operations.
Key Responsibilities:
• Provide first-level support across various communication platforms
• Diagnose hardware, software, and network problems accurately
• Log, track, and manage incidents in the ticketing system
• Resolve service requests efficiently within set deadlines
• Assist in improving IT support processes
Requirements:
• Proven experience in IT support roles
• Strong kn...
In this temporary role, you will engage with clients through phone, email, chat, and the ticketing system. Your primary responsibility is to diagnose and resolve hardware, software, and network challenges while logging and managing incidents effectively. This position emphasizes rapid resolution and customer satisfaction, making it crucial in maintaining seamless operations.
Key Responsibilities:
• Provide first-level support across various communication platforms
• Diagnose hardware, software, and network problems accurately
• Log, track, and manage incidents in the ticketing system
• Resolve service requests efficiently within set deadlines
• Assist in improving IT support processes
Requirements:
• Proven experience in IT support roles
• Strong kn...