Job Description
Job Description
Insight Global is seeking an IT Support Technician for one of our largest clients to sit in Toledo, OH. This position has been created to support a major Salesforce go-live initiative, as well as a massive new hardware deployment – both of which has caused a high increase in end-user support needs. The technician will play a key role in handling elevated ticket volumes, supporting hardware and software deployments, troubleshooting technical issues, and ensuring employees receive timely IT assistance. This is a great opportunity for someone early in their IT career who has a foundational help desk or technical support experience and is looking to grow within a large enterprise environment.
Day-to-Day Responsibilities:
Serve as the first point of contact for employees experiencing technical issues
Respond to and resolve support tickets related to hardware, software, accounts, and general IT concerns
Support users during and after major technology rollouts...
Insight Global is seeking an IT Support Technician for one of our largest clients to sit in Toledo, OH. This position has been created to support a major Salesforce go-live initiative, as well as a massive new hardware deployment – both of which has caused a high increase in end-user support needs. The technician will play a key role in handling elevated ticket volumes, supporting hardware and software deployments, troubleshooting technical issues, and ensuring employees receive timely IT assistance. This is a great opportunity for someone early in their IT career who has a foundational help desk or technical support experience and is looking to grow within a large enterprise environment.
Day-to-Day Responsibilities:
Serve as the first point of contact for employees experiencing technical issues
Respond to and resolve support tickets related to hardware, software, accounts, and general IT concerns
Support users during and after major technology rollouts...