IT Support Supervisor

We are seeking an IT Support Supervisor to oversee day-to-day technical support for employees across clinical and administrative departments. This role is responsible for helping ensure internal technology, user access, healthcare software, and support workflows operate smoothly in a privacy-focused, HIPAA-compliant environment.

Responsibilities

• Supervise daily IT support operations for clinical and administrative staff
• Provide hands-on technical support for escalated or time-sensitive issues
• Monitor support tickets, response times, resolution quality, and outstanding requests
• Assist with troubleshooting login issues, password resets, account access, email, VPN, connectivity, software errors, and basic hardware concerns
• Support user access to healthcare systems, EMR/EHR platforms, and internal applications
• Guide help desk or desktop support staff on ...