IT Support Specialist (Salesforce/Jira)

<p style="margin-bottom:11px">We are seeking an IT Support Specialist to serve as the core technical support bridge for internal and external system users. You will manage ticket workflows, validate and replicate reported bugs, and translate end-user issues into clear, actionable technical documentation for our development teams.</p> <p style="margin-bottom:11px"><b>Position Overview</b></p> <ul> <li style="margin-bottom:11px"><b>Role:</b> Help Desk Support II (IT Support Specialist)</li> <li style="margin-bottom:11px"><b>Work Arrangement:</b> 100% Remote <i>(Shift: EST)</i></li> <li style="margin-bottom:11px"><b>Location:</b> Denver, Colorado 80246</li> <li style="margin-bottom:11px"><b>Interview Process:</b> 100% Virtual (Webcam) or In-Person</li> </ul> <p style="...

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