Working at Freudenberg: We will wow your world!
Responsibilities:
IT Service Desk Support: Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while delivering exceptional customer service.Incident & Request Management: Manage and prioritize service requests and incidents in accordance with established SLAs, ensuring timely resolution and accurate documentation.Infrastructure Administration: Install, administer, maintain, and support IT infrastructure services, ensuring high availability, reliability, and compliance with company IT standards.Project & Team Collaboration: Collaborate with global IT teams on escalated support issues, continuous improvement initiatives, and IT projects to enhance systems and services.User Training & Process Improvement: Educate users on business systems and IT pr...