Job Description
Summary
The IT Support Specialist is responsible for the maintenance, configuration, and reliable operation of computer systems, both physical and virtual machines, mobile devices, printers, scanners, and other networked devices. Researches and troubleshoots hardware, network, and software issues, documents problems and solutions, and prioritizes incidents and requests with minimal impact to the end user. Coordinates with other IT sections and 3rd party vendors as needed. Manages user accounts, access and exchange requests, conference room equipment, and provides other services as appropriate. Also supports patients and their healthcare portal accounts.