IT Support Specialist

We are seeking a skilled and motivated individual to provide world-class assistance and support to our end users. The ideal candidate will have a strong understanding of technical support, Active Directory, Windows device management, Mac and iOS support, and network printer management. This role will also involve inventory management and hardware recycling.

• Technical Support:
  
  
  
  
  • Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals.
  
  
  • Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools).
  
  
  • Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary.
  
  
  • Document all support incidents, track resolutions, and escalate complex issues to senior technicians or ...