Job Description
The IT Support Specialist serves as the first point of contact for all IT-related support requests, providing timely and effective technical assistance to internal users. This role is responsible for diagnosing and resolving hardware, software, network, and account-related issues, while ensuring a high level of customer satisfaction. This role supports the end user’s productivity, maintaining IT systems and contributing to the overall stability and security of the organization.
Duties and Responsibilities
- Serve as the primary point of contact for all IT support requests
- Triage, troubleshoot, and resolve technical issues related to hardware, software, networking, and user access
- Accurately document incidents, resolutions, and processes within IT service management systems
- Troubleshoot and resolve issues involving desktops, laptops, mobile devices, printers, and peripherals
- Manage the deployment and upkeep of c...