IT Support Specialist at ACT Power Services
A
ACT Power Services
📍 raleigh, nl, Canada
Job Description
Become an IT Support Specialist at ACT Power Services and thrive in a hybrid work environment. This entry-level position is perfect for those eager to advance in the IT field while helping colleagues.
You will be responsible for resolving technical issues as the first contact for IT inquiries. Your role involves diagnosing hardware, software, and network problems. As you support the team, setting up and maintaining computer equipment will be key. Efficient communication and thorough documentation will ensure seamless escalation of complicated issues.
Key Responsibilities:
• Provide IT support through phone, email, and ticketing
• Diagnose and troubleshoot end-user hardware and software
• Configure and support laptops and printers
• Assist in onboarding by setting up new employee accounts
• Maintain records of issues and solutions accurately
Requirements:
• Understanding of Windows and macOS systems
• Experience with Microsoft 365 productivity tools
• St...
You will be responsible for resolving technical issues as the first contact for IT inquiries. Your role involves diagnosing hardware, software, and network problems. As you support the team, setting up and maintaining computer equipment will be key. Efficient communication and thorough documentation will ensure seamless escalation of complicated issues.
Key Responsibilities:
• Provide IT support through phone, email, and ticketing
• Diagnose and troubleshoot end-user hardware and software
• Configure and support laptops and printers
• Assist in onboarding by setting up new employee accounts
• Maintain records of issues and solutions accurately
Requirements:
• Understanding of Windows and macOS systems
• Experience with Microsoft 365 productivity tools
• St...