IT Support Services at Compugen
C
Compugen Inc
📍 cambridge, region of waterloo, Canada
Job Description
Compugen is seeking an experienced IT Support Analyst to enhance user experience through effective technical solutions. Assist employees with troubleshooting and Microsoft 365 technology support to promote a collaborative workspace.
In this role, you'll act as a crucial resource for resolving IT issues, managing asset lifecycles, and ensuring optimal performance of hardware and software solutions. Your proactive support will empower users in both remote and on-site environments, enhancing their productivity through reliable assistance and problem resolution.
Key Responsibilities:
• Offer first-level support for technical issues
• Diagnose hardware, software, and application problems
• Manage timely response to support requests
• Configure and maintain desktops and mobile devices
• Maintain documentation for asset lifecycles and troubleshooting
Requirements:
• 2+ years in IT support or similar roles
• Stron...
In this role, you'll act as a crucial resource for resolving IT issues, managing asset lifecycles, and ensuring optimal performance of hardware and software solutions. Your proactive support will empower users in both remote and on-site environments, enhancing their productivity through reliable assistance and problem resolution.
Key Responsibilities:
• Offer first-level support for technical issues
• Diagnose hardware, software, and application problems
• Manage timely response to support requests
• Configure and maintain desktops and mobile devices
• Maintain documentation for asset lifecycles and troubleshooting
Requirements:
• 2+ years in IT support or similar roles
• Stron...