IT Support Officer

IT Support Associates are responsible for providing user-facing support both in person and remotely based on support tickets received and logged in the organization's ticketing system. Associates are also responsible for supporting engineering teams with setting up and troubleshooting systems on the ground.

They provide technical support to all employees within the organization for both software and hardware related problems reported through our IT ticketing system and other support channels. Additionally, an IT Support Associate is responsible for setting up new equipment and supporting engineering teams in setting up and maintaining equipment on site.

Essential Functions

1. Handle basic and routine IT support tasks.
2. Efficiently diagnose and troubleshoot technical issues reported.
3. Provide first level support on software and hardware.
4. Work with various internal teams such as Operations, Workforce, MIS, etc.