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IT Support Manager

The Middlesex Corporation

📍 Orlando, Florida, United States

Full-time Supervisors of Office and Administrative Support Workers
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Job Description

Position Description

Position Summary:

Working in a team environment, the Helpdesk Manager is responsible for being the primary point of contact for customers entering incidents into the IT Helpdesk Portal. The Helpdesk Manager supervises a team that provides prompt, professional and courteous interaction with all team members. This position will report directly to the CIO.

Responsibilities: 

  • Comply with (and actively promote) all Safety policies and procedures including reporting all accidents, incidents and near-misses to ensure adherence to our Number One Core Value – Safety first, in everything we do. 
  • Manage all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. 
  • Documents proper troubleshooting for ticket escalation (, creating accurate and complete description of the client's problem). 
  • Analyze the client problems with Windows Client...
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    Job Details

    Location Orlando, Florida
    Job Type Full-time
    Category Supervisors of Office and Administrative Support Workers
    Posted July 04, 2026
    Deadline August 13, 2026