Key Responsibilities

Own end-to-end IT operations for the GCC, ensuring uptime, security, and service quality across desktops, servers, network, and core applications including Active Directory, Microsoft 365.

Administer and govern Active Directory and Microsoft 365 user lifecycle, access provisioning, license allocation, and email/data security while coordinating with functional teams on support issues.

Maintain fundamental oversight of network infrastructure - switches, routers, Wi-Fi, internet/ISP links and connectivity across GCC locations and act as the escalation point for connectivity and infrastructure issues.

Design and enforce backup and disaster recovery practices, including backup scheduling, restore testing, and recovery time/point objectives, to protect business-critical data.

Manage IT vendors and service providers negotiating SLAs, tracking performance, and resolving escalations to ensure the GCC gets reliable, cost-e...