IT Support (L1/L2)

IT Support (L1/L2)

Company Name – Pact Employment

Location – Dubai

Salary: Up to 4,500 AED

Responsibilities

• Provide L1/L2 support for desktops, laptops, printers, scanners, and peripheral devices.
• Install, configure, and troubleshoot Windows OS, Microsoft Office, Outlook, and Microsoft 365.
• Resolve hardware, software, email, and client application issues.
• Support Windows Server, Active Directory, DNS, DHCP, file sharing, and printer services.
• Troubleshoot LAN, Wi-Fi, VPN, TCP/IP, and basic network connectivity issues.

Requirements

• Bachelor’s Degree or Diploma in Computer Science, Information Technology, or a related field.
• 2–4 years of experience in IT Helpdesk, Desktop Support, or IT Infrastructure.
• Good knowledge of Windows, Active Directory, Microsoft 365, networking, Windows Server, firewalls, switches, and IT ticketing systems.
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