IT Support Executive (Identity & Access Management)

Responsibilities:

• Provide first-level support for Identity Management and Access Management (IAM) incidents and service requests.
• Perform user account creation, modification, suspension, deletion, password resets, and account unlock activities in accordance with approved procedures.
• Troubleshoot and resolve user ID-related issues by following documented procedures, process manuals, and standard operating procedures (SOPs).
• Assist users with login, authentication, and access-related issues across various systems and applications.
• Communicate effectively with both technical and non-technical users, adapting communication according to the user's level of technical understanding.
• Explain technical issues and resolutions in clear, simple, and user-friendly language.
• Escalate unresolved or complex issues to the appropriate support teams when necessary.
• Ensure compliance with security...