Job Description
PFH Technology are looking for an IT Support Engineer (Level 2) to join our growing team. Contract: 12-month contract Location: Ringaskiddy, Co Cork fully onsite Onsite: free parking, subsidised canteen, modern open plan, pharmaceutical plant, buses go to site from city centre Overview We are seeking a skilled and customer-focused L2 Engineer to deliver second-line ICT support within an ITIL-aligned environment. This role is ideal for a proactive problem-solver with strong Microsoft 365 expertise and a passion for delivering excellent user support. Key Responsibilities Accept and manage tickets assigned by first line support teams based in UK office (Dudley) Provide second line IT support, ensuring high levels of first-time resolution Troubleshoot, resolve, and escalate technical issues as required Work closely with internal teams and third-party vendors to resolve issues Maintain and update knowledge base articles, SOPs, and runbooks Manage IT hardware and software assets Support cont...