IT Support Engineer

IT Support Engineer - Deskside & Remote Support
Lytham ON SITE
30,000 - 32,000 per year
Full Time On Site

We are looking for an experienced IT Support Engineer to join our team supporting customers across hardware and software environments. This role involves delivering both remote and deskside support while ensuring service delivery is achieved within agreed Service Level Agreements (SLAs) .

This is a customer-facing position suited to someone who enjoys troubleshooting, solving technical issues, and providing excellent service in a varied and fast-paced environment.

Key Responsibilities

• Provide hardware and software support remotely and onsite
• Replace desktops, laptops and monitors with minimal disruption to users
• Carry out break/fix activities across desktop equipment
• Perform IMAC (Install, Move, Add, Change) activities
• Diagnose and resolve technical is...