Job Description
Enhance user experience as an IT Desktop Support Engineer in Toronto, focusing on troubleshooting and client management. Ensure efficient incident resolution and adherence to service levels.
This role emphasizes supporting End User Computing devices effectively. Expected tasks include resolving hardware and software issues, updating support tickets based on SLA agreements, and managing desktop installations. You'll collaborate with internal teams and third-party vendors to provide proactive support.
Key Responsibilities:
• Resolve incidents for desktops, laptops, and mobile devices
• Update support tickets in accordance with SLA agreements
• Assist with coordinating vendor hardware replacements
• Manage desktop installations and service requests
• Support AV setups for meetings and conferences
Requirements:
• Basic knowledge of IT support landscape
• Strong communication and stakeholder management skills
• Proficiency in ITIL practices and ServiceNow
This role emphasizes supporting End User Computing devices effectively. Expected tasks include resolving hardware and software issues, updating support tickets based on SLA agreements, and managing desktop installations. You'll collaborate with internal teams and third-party vendors to provide proactive support.
Key Responsibilities:
• Resolve incidents for desktops, laptops, and mobile devices
• Update support tickets in accordance with SLA agreements
• Assist with coordinating vendor hardware replacements
• Manage desktop installations and service requests
• Support AV setups for meetings and conferences
Requirements:
• Basic knowledge of IT support landscape
• Strong communication and stakeholder management skills
• Proficiency in ITIL practices and ServiceNow