IT Support Engineer / Field Engineer (MSP)
P
Pivotal Recruit
📍 Portishead, Somerset, United Kingdom
Job Description
We’re an evolving MSP in the South West and need someone who already understands how a good MSP should operate. This role combines 2nd line support, field engineering, and direct client interaction across both business and residential customers.
We need somebody who is confident handling escalations and will take responsibility for technical issues end to end. You’ll build real relationships, solve real problems, and see the direct impact of your work.
If you’re currently in an MSP and want more autonomy, more variety, and real influence over how we evolve our MSP business, this is your opportunity to step up.
What You’ll Be Doing
This is a hands-on IT Support role combining remote support with on-site engineering.
Owning and resolving issues / escalated service desk tickets
Diagnosing and troubleshooting a wide variety of technical issues
Visiting client sites for installations, upgrades, and advanced fault-finding
Working directl...
We need somebody who is confident handling escalations and will take responsibility for technical issues end to end. You’ll build real relationships, solve real problems, and see the direct impact of your work.
If you’re currently in an MSP and want more autonomy, more variety, and real influence over how we evolve our MSP business, this is your opportunity to step up.
What You’ll Be Doing
This is a hands-on IT Support role combining remote support with on-site engineering.
Owning and resolving issues / escalated service desk tickets
Diagnosing and troubleshooting a wide variety of technical issues
Visiting client sites for installations, upgrades, and advanced fault-finding
Working directl...