IT Support Engineer

Salary: £26,227 - 28,500 per year

Requirements

• We have at least 1 year of experience in a helpdesk or service desk environment.
• We have strong technical support skills across Windows desktop, Windows Server, and Microsoft 365.
• We have experience with virtualisation technologies such as VMware, Hyper-V, or Azure.
• We have knowledge of networking, firewalls, VPNs, WAN, and Wi‑Fi troubleshooting.
• We are familiar with monitoring tools such as PRTG, Auvik, or similar platforms.
• We are customer-focused with strong communication and documentation skills.
• We can manage multiple priorities while meeting SLAs.

Responsibilities

• We are the first point of contact for customer issues.
• We provide technical support across desktop, server, networking, virtualisation, cloud, and security environments.
• We take ownership of tickets from start to finish.
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