IT Support Assistant - REF 1002

To provide hands on, first line IT Support to the Business and liaise with third party managed IT Support Providers where necessary.

Responsibilities

• Provide hands on, first line IT support to the business and liaise with third party managed IT support providers when necessary.
• Ability to troubleshoot hardware issues (desktops, laptops, printers & mobiles).
• Provide support to IT Hardware within the business, working alongside our IT and Operations Project Managers.
• Liaising with and escalating issues to third party software vendors and support partners to provide successful and timely resolutions.
• Performing setup, deployment & IT equipment provision to staff.
• Occasional hardware maintenance of PCs and printers.
• IT procurement & maintaining IT asset records.
• To assist and support the Project Managers with the delivery of new systems and technological enhancements.
• Opportunity to support d...