Job Description
Job Description
The IT Temp Support Analyst will be a contact for internal company employees seeking assistance and support of computer hardware, software, and cloud applications, mobile, and other various desktop devices. This hands-on position will provide L2 Site Support and escalation support. This includes support for local home workers and other geographical locations (Remote Support) as well. This position will primarily provide onsite support and will require a physical presence in the office most days.
What You'll Be Doing:
o Process new hire requests via Dell warehouse vendor (eBryIT) to have laptops and equipment (if necessary) delivered to new hires
o Perform New Hire Orientations
o Process off-boarding requests, asset recovery, laptop reconditioning, and e-waste via eBryIT
o Document detailed procedures and develop end user instructions
o Ability to provide Executive white glove support as needed
o Monitor and triage incoming tickets in the Se...
The IT Temp Support Analyst will be a contact for internal company employees seeking assistance and support of computer hardware, software, and cloud applications, mobile, and other various desktop devices. This hands-on position will provide L2 Site Support and escalation support. This includes support for local home workers and other geographical locations (Remote Support) as well. This position will primarily provide onsite support and will require a physical presence in the office most days.
What You'll Be Doing:
o Process new hire requests via Dell warehouse vendor (eBryIT) to have laptops and equipment (if necessary) delivered to new hires
o Perform New Hire Orientations
o Process off-boarding requests, asset recovery, laptop reconditioning, and e-waste via eBryIT
o Document detailed procedures and develop end user instructions
o Ability to provide Executive white glove support as needed
o Monitor and triage incoming tickets in the Se...