IT Service Transformation Consultant - Chatbot, LiveChat & ITSM - 100% Remote (Mallorca)
SQUAD Conseil et Expertises
📍 remote, romblon, Philippines
Job Description
Since 2011, SQUAD Group has been a key player in the cybersecurity and IT infrastructure landscape. We partner with leading organizations to support their digital transformation through a comprehensive 360° offering of consulting, integration, expertise, and managed services.
Our mission: Securing Together!
We believe in a collaborative approach, where experts and clients work hand-in-hand to anticipate needs and deliver measurable improvements to service quality.
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Your Role
You will drive several structured missions around the transformation of support channels (chatbot, LiveChat) and the structuring of ITSM processes, working in close interaction with Service Desk teams, internal support teams, the managed service provider, and business stakeholders.
Your Responsibilities
- D...