Job Description
Information Technology Services (ITS) supports Wesleyan University's academic, research, and administrative mission by providing reliable, secure, and user-focused technology services. As part of the ITS Service Delivery team, the IT Service Technician helps ensure faculty, staff, and students have the technology and support they need to teach, learn, research, and work effectively.
Reporting to the ITS Service Desk Manager, the IT Service Technician prov ide s customer -focused, hands-on hardware a nd e n d -user suppor t with an emphasis on Apple devices . T he position perfo rms devic e deplo yment , h ardwa re repair , tro ubleshooti ng , a nd l ifecy cle suppo rt for desktop , laptops , and mobile devices across the University.
As a member of the ITS Service Delivery Team , th e I T Ser vice Technician works closely with the ITS Service Desk, Desktop Support Specialists (DSS), and the ITS Software Deployment Engineer to configure, deploy, diagnose, repair, maintain, ...
Reporting to the ITS Service Desk Manager, the IT Service Technician prov ide s customer -focused, hands-on hardware a nd e n d -user suppor t with an emphasis on Apple devices . T he position perfo rms devic e deplo yment , h ardwa re repair , tro ubleshooti ng , a nd l ifecy cle suppo rt for desktop , laptops , and mobile devices across the University.
As a member of the ITS Service Delivery Team , th e I T Ser vice Technician works closely with the ITS Service Desk, Desktop Support Specialists (DSS), and the ITS Software Deployment Engineer to configure, deploy, diagnose, repair, maintain, ...