IT Service Management Specialist

5190 Kyndryl (Thailand) Company Limited

📍 Bangkok, Bangkok, Thailand

Full time Computer Occupations

Job Description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

We are seeking an experienced IT Service Management Specialist to join our team, with a primary focus on Incident, Problem, and Change (IPC) processes. The ideal candidate will have a strong background in IT Service Management, hands-on experience in IPC, and a passion for driving service excellence.

Key Responsibilities:

  • Manage and coordinate the end-to-end Incident, Problem, and Change Management processes to ensure timely resolution and minimal business impact.
  • Lead the investigation and resolution of major incidents, ensuring effective communication and escalation as ...
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