IT Service Management Lead — Nordic ITSM Transformation

St1 is seeking an IT Service Management Lead to own the strategy, design, and rollout of a unified ITSM platform across its Nordic operations. This role emphasizes culture and process over pure tooling, aiming to drive adoption and continuous improvement.

You will govern incident, change, and service request processes, build CMDB data quality, and lead cross-country collaboration with vendors and teams to achieve measurable IT service improvements.