IT Service Management Analyst (SAP)

🚀 𝗛𝗶𝗿𝗶𝗻𝗴 𝗔𝗹𝗲𝗿𝘁 | 𝗦𝗔𝗣 𝗣𝗠𝗢 𝗔𝗻𝗮𝗹𝘆𝘀𝘁 🚀

📍 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: India (Hybrid / Onsite)

🕒 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 2 – 3 Years

💼 𝗝𝗼𝗯 𝗧𝘆𝗽𝗲: Full-Time

🏢 𝗥𝗼𝗹𝗲: SAP PMO Analyst

🛠️ 𝗦𝗸𝗶𝗹𝗹𝘀: SAP AMS, ServiceNow, SLA Monitoring, Incident Management, ITIL

🌟 𝗥𝗼𝗹𝗲 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄

We are looking for a proactive and detail-oriented 𝗦𝗔𝗣 𝗣𝗠𝗢 𝗔𝗻𝗮𝗹𝘆𝘀𝘁 with hands-on experience in SAP Application Management Services (AMS) / Support project environments. The ideal candidate should be able to monitor SLAs, manage tickets end-to-end using service desk tools, coordinate between customer stakeholders and SAP support teams, and deliver structured daily and weekly status updates.

🛠️ 𝗝𝗼𝗯 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

✅ Monitor SLA compliance for Incidents, Service Requests (SRs), and Change Requests (CRs) and trigger proactive escalations

✅ Hands-on ticket operations in service desk tools — SAPPHIRE, ServiceNow, BMC Remedy, JIRA, or SAP Sol...