IT Service Lead

Your newpany

A leading international organisation within the mobility and fleet solutions sector is undergoing a significant business and technology transformation programme. With a strong European presence and a focus on innovation, sustainability, and customer experience, thepany offers a dynamic and fast-paced working environment.

Your new role

As an IT Service Lead, you will be responsible for managing the day-to-day operations of the IT Service Desk, ensuring high-quality support is delivered across the business in line with agreed service levels. You will lead and develop a small team, providing direction, support, and motivation to drive service excellence.
Alongside operational leadership, you will play a key role in continuous improvement initiatives, identifying opportunities to enhance processes, systems, and overall service delivery. You will also act as a technical lead on business change projects, working closely with both internal st...

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