IT Service Desk Technician
T
TQR Consultancy Ltd
📍 Plymouth, Devon, United Kingdom
Job Description
An excellent opportunity has arisen for a proactive IT Service Desk Technician to join a growing organisation within a fast-paced environment. This role is based within a busy IT function, providing essential support across a large, multi-site operation.
About the Role
As part of a dedicated incident team, you will deliver 1st and 2nd line IT support, primarily focusing on EPOS systems and associated technologies. You will play a key role in ensuring the smooth operation of IT services across the business, delivering a high standard of technical support to end users.
Key Responsibilities
* Provide comprehensive IT support to end users within a retail or multi-site environment
* Log, monitor and respond to service requests across multiple communication channels
* Escalate complex or high-priority issues to internal and external teams in line with procedures
* Support EPOS systems, including associated hardware, software and network in...
About the Role
As part of a dedicated incident team, you will deliver 1st and 2nd line IT support, primarily focusing on EPOS systems and associated technologies. You will play a key role in ensuring the smooth operation of IT services across the business, delivering a high standard of technical support to end users.
Key Responsibilities
* Provide comprehensive IT support to end users within a retail or multi-site environment
* Log, monitor and respond to service requests across multiple communication channels
* Escalate complex or high-priority issues to internal and external teams in line with procedures
* Support EPOS systems, including associated hardware, software and network in...