Job Description
Job Description
Join our global IT Service Desk team to deliver professional, timely IT support and ensure a great experience for our internal users worldwide. This role is key in keeping our teams productive with the latest IT tools and services.
What You’ll Do:
- Act as the first point of contact for IT requests: troubleshoot issues, resolve incidents, and escalate when needed.
- Support IT onboarding and offboarding: set up accounts, prepare and collect hardware.
- Manage ticket handling in line with priorities and SLA, collaborating with L2/L3 teams.
- Prepare and maintain client devices (Windows laptops/desktops, mobile devices) and help with hands-on fixes when remote tools aren’t an option.
- Coordinate with third-party vendors for hardware, software, or service issues.
- Maintain accurate asset records for laptop...