IT Service Desk Specialist — 24/7 Global Support

Ericsson is seeking a Service Support Specialist in Querétaro, Mexico to provide day-to-day end-user IT support across the globe. You will document incidents, manage service requests, and work with internal teams to resolve issues efficiently.

The role requires strong communication and interpersonal skills, independence in service delivery, and willingness to work in a 24/7 shift environment. Join a global telecom ICT service desk team with a professional, organized approach.