Job Description
Meet the team:
The DEXCOM Service Desk is an in‑house IT helpdesk team established last 2019 and provides IT services to all Dexcom employees on their IT support needs globally. Responsible for screening, assessment and diagnosing internal IT inquiries and work IT requests as they relate to maintenance of computers and related Production Enterprise application systems. May prepare and process helpdesk incident reports and assist in hardware and software evaluation.
Where you come in:
- You should be able to provide first‑level triage, troubleshooting, and remote assistance for problems with computer systems, peripheral equipment, operating systems, and web browsers.
- You will help users solve their IT problems and provide targeted instructions to users to improve their skills and confidence in using computer systems and applications. Track, report, and create documentation for recurring problems.
- You should be able to facilitate workfl...