IT Service Desk Analyst / Service Support Analyst - 2nd Line Support

Job Introduction

What you’ll do

At Notting Hill Genesis, technology plays a vital role in enabling our colleagues to deliver excellent services to residents. As aIT Service Desk Analyst / Service Support Analyst - 2nd Line Support, you'll be at the heart of our IT support function, providing high-quality technical support and ensuring our colleagues can work effectively and efficiently.

Working within the Engineering team in NHG Digital, you'll act as a trusted support partner, resolving technical issues, managing service requests, and delivering an outstanding customer experience. You'll take ownership of incidents from initial diagnosis through to resolution, helping to maintain a reliable, modern, and fit-for-purpose technology service across the organisation.

This is an excellent opportunity for an experienced IT professional who enjoys solving problems, delivering exceptional customer service, and contributing to continuous service ...