Job Description
This is a remote position. We are seeking an IT Service Desk Analyst to join our team! The IT Service Desk Analyst is a hands-on position responsible for working with cross-functional groups within the organization to support client computing, printing and telecommunications needs. Strong customer focus, attention to qualitative delivered services, prioritization, and effective communication are essential to the success of this position. The Information Technology (IT) Service Desk Analyst is specifically responsible for working with the IT Infrastructure Manager to ensure that IT Service Desk services are supporting the commercialization of the business, helping to make employees productive in their use of computing assets and supporting the IT applications team. Core Job Responsibilities: Primary support responsibility for timely and planned response for first-level IT Service Desk tickets Perform technical troubleshooting and problem resolution involving Client computing hardware (D...