IT Service Desk Analyst — 1st Line Support

HCLTech in Manila is seeking an IT Helpdesk professional to provide Level 1 support for Windows and macOS environments, Microsoft 365, AD, and VPN. You will document incidents using ServiceNow, Jira, or Zendesk while aiming for first-contact resolution and strong SLA adherence.

The role requires 1–3 years in a service desk setting, familiarity with networking basics, and solid communication skills to assist non-technical users. The work setup includes 24/7 rotating shifts to cover global needs.