IT service delivery Manager

Role Purpose Statement:

To independently manage the transition & Operations management of Managed services globally, with a specific focus on the SA region. This role ensures seamless integration, operational stability, and strict adherence to established global policies and procedures within BT Global Business Operations, leveraging deep expertise to craft innovative solutions and drive exceptional results in Application Management Services (AMS) operational delivery.

Main Accountabilities:

Implement and rigorously adhere to established global processes for managed services transitions within the SA region, ensuring consistent and successful execution of all key transition activities and providing local leadership to cross-functional teams.
Ensure strict adherence to defined global AMS operational processes for the maintenance and performance ...