IT Service Delivery Manager

• Strong English Level + strong ITSM experience and ITIL knowledge required
• Experience with ServiceNow, SLAs, KPIs and large-scale environments

Acerca de nuestro cliente

Our client is a leading organisation within the Property industry, focused on leveraging technology to enhance operational efficiency and customer experience.

Descripción

• Lead and manage IT service delivery operations, ensuring high performance across support teams and service functions.
• Design and implement ITSM processes aligned with ITIL best practices, including Incident, Problem, Change, and Configuration Management.
• Drive continuous improvement initiatives to enhance service quality, efficiency, and user experience.
• Manage service performance through KPIs, SLAs, and reporting, providing insights to senior leadership.
• Coordinate major incidents, ensuring effective communication, timely resolution, a...