IT Service Delivery Manager

Your newpanyA well-established organisation that is passionate about delivering the best services to their customers, who are on a journey to ensure that operational excellence and continuous improvement is at the forefront of theirYour new roleThe IT Service Manager will lead the day-to-day operation of the IT Service Desk, ensuring high levels of service delivery across the organisation. The rolebines people leadership, service management, operational oversight, continual improvement, and technical understanding.A key objective will be to move the team from a reactive approach towards a mature, structured ITIL-aligned service model.This is a highly visible role within a busy environment supporting over 2,000 users and requires a practical, service-focused leader who has lived and breathed IT Service Management rather than operating solely in a strategic capacity. You will be responsible for:

Leading and managing the IT Service Desk function and support team.

Establishing a...

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