IT Operations & Support Coordinator
E
Emplyfy
📍 benoni, gauteng, South-Africa
Job Description
Be part of a growing UK-based business while working remotely
We're looking for a proactive IT Operations & Support Coordinator to help manage day-to-day support operations, maintain accurate records, coordinate suppliers, and ensure excellent service delivery.
Duties & Responsibilities
Coordinate incoming support requests and ticket allocation.
Monitor and report on helpdesk activity.
Maintain operational reports and performance trackers.
Manage hardware and software inventories.
Coordinate equipment purchases and replacements.
Work with suppliers and vendors to resolve equipment-related matters.
Assist with customer enquiries and issue resolution.
Maintain support documentation and process guides.
Collaborate with technical teams to ensure efficient service delivery.
What you’ll get
Fully remote role.
40 days paid holiday annually.
Opportunity to gain exposure to IT operations and service delivery.
Work with a dy...
We're looking for a proactive IT Operations & Support Coordinator to help manage day-to-day support operations, maintain accurate records, coordinate suppliers, and ensure excellent service delivery.
Duties & Responsibilities
Coordinate incoming support requests and ticket allocation.
Monitor and report on helpdesk activity.
Maintain operational reports and performance trackers.
Manage hardware and software inventories.
Coordinate equipment purchases and replacements.
Work with suppliers and vendors to resolve equipment-related matters.
Assist with customer enquiries and issue resolution.
Maintain support documentation and process guides.
Collaborate with technical teams to ensure efficient service delivery.
What you’ll get
Fully remote role.
40 days paid holiday annually.
Opportunity to gain exposure to IT operations and service delivery.
Work with a dy...