Provide timely and efficient IT support services, including installing and configuring computer hardware, software, systems, servers, networks, printers and scanners
Monitor and maintain computer systems and networks
Respond promptly to service issues and requests, achieving IT Help Desk service delivery KPIs
Provide technical support to the branch, in person or over the phone
Manage user onboarding and termination processes
Manage IT assets
Repair and replace equipment as necessary
Conduct backups and audits on time and in accordance with relevant procedures and standards
Test new technology and provide training to users
Perform Helpdesk and IT support tasks, including on-the-job training as required
Carry out legislated Health and Safety Officer Duties — staying current with WHS matters, identifying and mitigating risks,...