Role Summary
As an IT Operations Engineer, you will provide IT support for users across Japan, ensuring a seamless employee experience throughout the employee lifecycle. You will be responsible for onboarding and offboarding activities, maintaining end-user technology, supporting operational processes, monitoring support queues, and contributing to automation and AI initiatives that enhance service delivery.
What You Will Do
Provide day-to-day IT support for users across Japan primarily and rest of APJManage and maintain end-user devices, peripherals, and workplace technology.Deliver onboarding and offboarding activities, ensuring all IT access, equipment, and account requirements are completed accurately and on time.Maintain asset records and ensure inventory information remains up to date.Monitor and manage the Ticket queue and Genesys chat queues, ensuring requests are tria...