Job Description
Join TD Batch Operations as an IT Operations Analyst in Toronto, Ontario, responsible for monitoring critical batch environments and incident management. Be a key player in maintaining 24/7 service availability.
This role involves monitoring production batch processes and file transfers for TD Bank, utilizing tools like CA7, TSO, and ServiceNow. You will ensure compliance with SLAs/SLOs while effectively managing communications during service outages. Your expertise will help stabilize the production environment through careful change management and problem resolution efforts.
Key Responsibilities:
• Manage incident response and client communication during outages
• Escalate and notify stakeholders of critical issues
• Resolve customer requests efficiently and effectively
• Implement change management practices for stability
• Test and monitor application installations and upgrades
Requirements:
• Experience in ...
This role involves monitoring production batch processes and file transfers for TD Bank, utilizing tools like CA7, TSO, and ServiceNow. You will ensure compliance with SLAs/SLOs while effectively managing communications during service outages. Your expertise will help stabilize the production environment through careful change management and problem resolution efforts.
Key Responsibilities:
• Manage incident response and client communication during outages
• Escalate and notify stakeholders of critical issues
• Resolve customer requests efficiently and effectively
• Implement change management practices for stability
• Test and monitor application installations and upgrades
Requirements:
• Experience in ...