IT Operations Analyst-2
N
Network International
📍 abu dhabi, abu dhabi, United-Arab-Emirates
Job Description
Responsibilities
- Visa and Mastercard settlement clearing application ownership and provide L1 support
- Way4 SOD process monitoring and Client SLA Reporting
- Incident management as per NI’s policies & Change control life cycle
- Keeping stakeholders updated through various channels
- Follow organization policies and procedures
- Handling Financial file processing related failures and ensure processing of incoming/outgoing interchange within agreed SLA
- Excellent Analytical, troubleshooting & co‑ordination skills
- Excellent capability to learn & adapt to changes
- Provide support to projects team for change monitoring
- Knowledge of Card and payment technology
- Hands on knowledge on automation tools like Control‑M, CMS systems, ticketing tools
- Query handling from various internal / extern...