IT Officer (Training Provided / MNC)

Job Scope:

IT Operations & User Support

• Act as first point of contact for IT service requests and incidents.

• Perform basic troubleshooting for common user issues (access, applications, devices).

• Support onboarding and offboarding activities by following provided SOPs and checklists.

• Coordinate with team and vendors for issue resolution.

• Update IT service desk tickets and operational records.

IT Administration & Finance Support

• Track IT invoices, payment status, and chargebacks using defined templates or systems.

• Coordinate with Finance and vendors on billing follow-ups.

• Maintain IT administrative records for audit and compliance purposes.

• Operate automated admin workflows (e.g. reminders, status updates, reports).

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